Your security code is located on the upper right corner of your utility bill or delinquency reminder notice.
E-payments made through the utility online payment system are subject to a 72-hour delay in posting to your utility account. For those customers who have received a shut-off notice, and need to have payments posted immediately, please call Customer Services Utility Billing at 503-588-6099, or pay in person at the Civic Center, 555 Liberty Street SE, Room 230, Salem, Oregon.
For those customers who need to have payments posted immediately, pay in person at the Civic Center, 555 Liberty Street SE, Room 230, Salem, Oregon.
To request a refund, please call Customer Services Utility Billing at 503-588-6099.
  • Click the blue button “Login” from the Home Page (if you have not logged-in already).
  • Click the green "Detail" button from My Accounts page.
  • Click the green $Enroll button in the Billing and Payment Options box on the Account Summary screen.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Click your "User Name" from the top right corner of the web page.
  • Click "PROFILE" to go to the profile maintenance screen.
  • Click "Save Changes" button to save the updated values.
Please click  Payment Options to see the list of payment options.
In order to make an online payment you must be using one of the following browsers: Firefox version 3.5 or newer; Chrome version 10 or newer; Microsoft Internet Explorer 8.0 or newer; or Safari version 3.2.1 or newer. Also, your browser must be enabled for both JavaScript and Cookies. To enable your browser for JavaScript or Cookies, please consult your browser documentation.
To start service when moving in, transfer service to a new location, or stop service, call Customer Services Utility Billing at 503-588-6099 during business hours; these types of service requests can not be made by email.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Pay Now”.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Click the "My Account" tab at the top right of the page.
  • Click the blue "Electronic Payment History" link to see the reference number for completed payments, OR
  • Click the blue "Scheduled Payments" link to see the reference number for recurring payments.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Pay Now” (for Fixed Recurring) or "$ Change" (for Auto Pay/ABP).
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Click the "My Account" tab at the top right of the page.
  • Click the blue "Payment Methods" link.
  • Click the blue "Edit” or “Delete” link for the credit card or bank account you wish to edit.
  • Follow the prompts to make, review, and confirm the changes.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Pay Now”.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Select “Recurring Payment” from the Frequency dropdown list.
  • Select the frequency from the Frequency Options dropdown list.
  • Enter the recurring payment amount.
  • Enter the date you want the recurring payment to start in the “Next Payment Date” box.
  • Select the duration for the recurring payment.
  • Select the saved payment method you would like to use from the dropdown list, or click the blue link “Use a new payment account” and follow the prompts to enter the information.
  • Enter your email address.
  • Click the red “Continue” button.
  • Follow the prompts to review and confirm the recurring payment information.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Pay Now”.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Click the "My Account" tab at the top right of the page.
  • Click the blue "Scheduled Payments" link.
  • Click the blue "Stop” link for the recurring payment you wish to stop.
  • Click the red button “Stop Payment” to confirm you wish to stop the recurring payment.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Pay Now”.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Click the "My Account" tab at the top right of the page.
  • Click the blue "Scheduled Payments" link to see your pending payments.
  • Click the blue links to cancel or edit the pending payment (Note: If the e-payment is not in pending status it cannot be canceled or edited).
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Enroll” in the Billing & Payment Options box.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Select the payment method you would like to use from the dropdown list and follow the prompts to enter the information.
  • Create an Account Nickname (this is optional).
  • Verify your email address.
  • Click the red “Continue” button.
  • Follow the prompts to review and confirm the ABP payment information.
  • Click blue button “Login” from the Home Page (if you have not logged-in already).
  • Enter your Username and Password, and click green button “Login”.
  • Click the green button “Detail” next to the utility account in "My Accounts" Page.
  • Click the green button “$ Change” in the Billing & Payment Options box.
  • Review the displayed utility account number. If correct, click the green button “Continue”.
  • The first screen displayed is the "Make a Payment" tab.
  • Click the "My Account" tab at the top right of the page.
  • Click the blue "Scheduled Payments" link to see your pending payments.
  • Click the blue links to cancel or edit the pending payment (Note: If the e-payment is not in pending status it cannot be canceled or edited).
  • E-payments made through the utility online payment option are subject to a 72-hour delay in posting to your utility account. For those customers who have received a shut-off notice, and need to have payments posted immediately, please call Customer Services Utility Billing at 503-588-6099, or pay in person at the Civic Center, 555 Liberty Street SE, Room 230.
  • If it has been 72 hours since the effective date of the e-payment, confirm the effective date of the e-payment you submitted.
    • Click blue button “Login” from the Home Page (if you have not logged-in already).
    • Enter your Username and Password, and click green button “Login”.
    • Click the green button “Detail” next to the utility account in "My Accounts" Page.
    • Click the green button “$ Pay Now”.
    • Review the displayed utility account number. If correct, click the green button “Continue”.
    • The first screen displayed is the "Make a Payment" tab.
    • Click the "My Account" tab at the top right of the page.
    • Click the blue "Electronic Payment History" link to see the Payment date for completed payments.
    • Click the blue "Scheduled Payments" link to see the payment date for pending payments.
Automatic Bill Payment (ABP) and recurring epayments are two of the payment options offered by the City.
ABP Recurring epayment
Amount Paid Amount Due on Account on Bill Due Date Fixed Amount Selected by Customer
Source of Payment Checking or Savings Account, Credit Card, or Debit Card Checking or Savings Account, Credit Card, or Debit Card
Date Paid Bill Due Date Date Selected by Customer
Enrollment Enroll online on epayment web site Enter payment information on epayment web site
Change to Source of Payment Edit saved information on epayment web site Edit saved information on epayment web site
Cancel Enrollment Cancel ABP epayment on epayment web site Cancel recurring epayment on epayment web site
Fee to Enroll None None
Dishonored Payments ABP payments dishonored by your bank may result in service disconnection and fees, and ABP enrollment may be canceled by the City Epayments dishonored by your bank may result in service disconnection and fees, and the dishonored recurring epayment may be canceled by the City
For best results use a land line that is physically connected. Cell phone and wireless phone signals do not always transmit accurately. If your wireless signal is not strong, e-payment by web is available at www.cityofsalem.net.

For more information or help, please call Customer Services Utility Billing at 503-588-6099.
  • Call 1-800-430-1378
  • Follow the prompts to select English or Spanish
  • Follow the prompts to log in with your utility account number and security code
  • Press 2 to manage your saved payment accounts:
    • Choose the account from the list read to you
    • Press 1 to delete
    • Press 2 to change account number
    • Press 3 to change expiration date
    • Press 4 to select a different account
  • Call 1-800-430-1378
  • Follow the prompts to select English or Spanish
  • Follow the prompts to log in with your utility account number and security code
  • Press 2 to manage your saved payment accounts:
    • Choose the account from the list read to you
    • The routing transit number, account ending numbers, account type, and account category are read to you for the account you selected
    • Press 1 to delete
    • Press 2 to change the routing transit number
    • Press 3 to change the account number
    • Press 4 to change the account type
    • Press 5 to change the account category
    • Press 6 to select a different account