City of Salem Utility Billing

Contact Form

Starting, transferring, or stopping service cannot be requested by email; these types of service requests must be made by calling Utility Customer Care Center at 503-588-6099 during business hours. Please click HELP for Frequenty Asked Questions.

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Contacts

Service Hours

Monday-Friday : 8 a.m. to 5 p.m.
Closed on holidays

Contact Us

City of Salem Utility Customer Care Center
Phone: (503) 588-6099
Fax: (503) 588-6480
Email: [email protected]
Service Hours: Monday-Friday: 8 a.m. to 5 p.m.

Customer Information

Programs

Donation Programs:

Customer Assistance Programs:

Utility Payment Assistance

Utility Rates

System Availability

Utility Billing System will be unavailable every Saturday morning between 2:45 a.m. and 5:15 a.m. due to maintenance.

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