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Frequently Asked Questions
1. I forgot my User Name, how do I recover it?
Please click
Forgot User Name
to recover your User Name.
2. I forgot my Password, how do I reset it?
Please click
Forgot Password
to reset your Password.
3. How do I cancel a registration and/or request a refund?
Information about Refunds and Cancellations is found on the recreation FAQ page:
www.cityofsalem.net/recreation-FAQ
Refunds may be requested by calling Parks and Recreation, 503-588-6261, or by email at
[email protected]
4. How do I change my Email Address?
Click “LOG IN” button from the top right corner of web page (if you have not logged in already).
Click your "User Name" from the top right corner of the web page after you login.
Click "Email" to go to the "Change Email Address" screen.
Click "Submit" button to save the changed email address.
5. How do I change my Password?
Click “LOG IN” button from the top right corner of web page (if you have not logged in already).
Click your "User Name" from the top right corner of the web page after you login.
Click "Password" to go to the "Change Password" screen.
Click "Submit" button to save the new password.
6. How do I change Address or Phone Number(s)?
Click “LOG IN” button from the top right corner of web page (if you have not logged in already).
Click your "User Name" from the top right corner of the web page after you login.
Click "Address/Phone" to go to the "Review/Change Address and Phone(s)" screen.
Click "Save Changes" button to save the updated values.
7. I did not receive verification email after new user registration, how do I request the email to be resent?
Please click
Request Verification Email
to receive the registration verification email.
8. What are the browser requirements?
In order to make an online payment you must be using one of the following browsers: Firefox version 63 or newer; Chrome version 70 or newer; Microsoft Edge 70.0 or newer; or Safari version 13 or newer. Also, your browser must be enabled for both JavaScript and Cookies. To enable your browser for JavaScript or Cookies, please consult your browser documentation.
